Halfaker and Associates, LLC, Awarded VA T4NG Task Order to Support the VA’s Veteran Oriented Interactive Customer Evaluation
ARLINGTON, Va., September 21, 2016 - Halfaker and Associates, LLC (Halfaker), a technology solutions provider within the Federal Government’s health, intelligence, defense and security sectors, was awarded the Veteran Oriented Interactive Customer Evaluation (VOICE) task order under the Department of Veterans Affairs’ (VA) Transformation Twenty-One Total Technology Next Generation (T4NG) contract vehicle. Through the VOICE contract, Halfaker will transform how VA measures, collects, and acts upon Veteran and employee feedback. The task order has a six-month base period of performance plus two option years and a value of just under $26 million.
VA has been focused on transforming the Veteran and VA employees experience in order to establish itself as the number-one customer service agency within the Federal Government. One central piece to that transformation is the adoption of Customer Engagement Management (CEM)—a holistic approach to measuring customer and employee experience, understanding the experience through the eyes of the Veteran, establishing actions to improve the Veteran experience, and promoting high satisfaction levels for continuous, long-lasting relationships. The VOICE contract will enable VA to implement a national CEM approach to create an excellent customer experience for Veterans and employees that is consistent and repeatable across the country.
“Halfaker is honored to work with the VA to obtain the Voice of the Veteran in order to improve the Veteran experience across all facets of care and benefits that the VA provides our Veterans,” said Rob Sherry, Vice President for Strategy and Growth at Halfaker. “Halfaker, along with our team of industry experts in Customer Engagement Management and implementation, is thrilled to support this program and the significant effort the VA is taking to transform itself as a Veteran-centric organization.”
Halfaker and Associates (www.halfaker.com) creates innovative and practical technology solutions in the areas of Advanced Analytics, Software Engineering, IT Infrastructure and Cyber Security within health, intelligence, defense, and security sectors to help government organizations perform their critical missions. We are proud to be a service-disabled veteran-owned, woman-owned, 8(a), small business. To learn more about Halfaker, please visit www.halfaker.com.